Digital Smart Service Agent

    • Full Time
    • Barcelona

    Webseite Avis Budget Group CC EMEA

    Avis Budget Group Contact Centre strives to make a positive difference, which is why we are looking for a motivated Digital Smart Service Agent to join our team.
    Our Digital Smart Service Program requires you to play a crucial role in ensuring its success.

    • You will be responsible for ensuring we obtain vital information from our customers in advance of their arrival to reduce unnecessary contact between our employees and customers, reduce wait times, and provide a better rental experience.
    • Besides being able to converse with customers in a professional way in both written and spoken format, as well as being able to rent competently, handle a variety of customer queries and confidently sell our products when appropriate.
    • Your role will require you to take a flexible approach within the role and be passionate about owning the customer journey.

    Responsibilities

    • Delivering the best possible customer service, exceeding expectations wherever possible.
    • Maximizing revenue by selling products, services, and lead generation.
    • Handling general administrative tasks.

    We would be very glad to offer you
    • Full time permanent contract starting on the 1st of July
    • Monday to Friday shift
    • Work from home 3 days a week optional
    • 21737.46 euros gross per year plus monthly bonus up to 500 euros per month
    • Salary increase and ticket restaurant after one year in the company
    • Colectivos Vip discounts
    • Discounts in car rental
    • Multicultural and excellent environment in Barcelona’s World Trade Center
    • Global mobility opportunities and internal development
    • Excellent initial online and ongoing training and mentoring (paid from the very first day)

    We would love you to have
    • German mother tongue
    • English fluent
    • Previous experience in voice team

    Um sich für diesen Job zu bewerben, sende deine Unterlagen per E-Mail an cristina.pedrosa@abg.com